Ensure your device does not turn off and does not go into sleep mode, and do not close the browser or mobile app, as this will cancel the download process.An interrupted internet connection will result in a failed download. Make sure you have a stable internet connection.If you are using a company computer or network, please contact your IT department to make sure there are no issues on their end and make sure our service isn’t blocked or interfered with. Problems downloading a transfer can have multiple causes, so let's go through the most common ones: The download progress should be visible at the bottom of your browser window (in old Chrome versions and Internet Explorer), in the Downloads window (Firefox or older Safari versions), or in a little button in the top right corner of the window (newer Safari and Chrome versions). We won't ask you where you'd like to store your transfer, as that is determined by your browser's download manager. So if you think your download hasn't started, there's a big chance it actually has but you haven't noticed. If you're using the browser version of WeTransfer, we actually download all files through your browser, so you will not see the download progress on itself. My download fails, gets stuck, or does not start The download speed is slower than expected.I can't open or play the downloaded files / there is no picture or sound.There are files missing from my downloaded transfer.It says the transfer has expired or is unavailable.My download fails, gets stuck, or does not start.Do you have an issue while downloading a transfer, or with the downloaded files? Let's have a look if we can help you out with that!
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